The secret to long-term employee loyalty isn’t really a secret at all. In fact, it is age old advice that is as relevant today as it has been for thousands of years: Train your people and treat them like they matter and they will!
The year we reduced employee turnover by 20% came down to two very important factors: Training and inclusion.
Every new employee received the absolute best we could give in terms of their onboarding and training. They were allowed to train at a pace they were comfortable with during their first week. The next several weeks were spent in their departments with a mentor.
The mentors were selected from our team of established, seasoned employees who were really good at their jobs and who enjoyed training others. This created a deeper sense of purpose for the mentors and they knew they were making a difference.
During this time, our management team also began studying, discussing, and putting into practice servant leadership techniques that changed how they approached leading their teams. Engagement, inclusion, comradery and service to others became the culture.
When training and treating our employees well became the priority, the vast majority of our team looked forward to coming to work. Loyalty and engagement were really high and work became fun!
If your place of employment is struggling with engagement, take a close look at how you are training, what you do to include your long-term employees, and how your leadership team interacts with their people.
A little tweak of improvement in those areas can greatly improve your workplace culture!